Distance Sales Agreement

Last updated 6 September 2026

This agreement covers every top-up you make to your CallsReady balance. It is concluded electronically when you confirm a payment, and it is governed by Turkish Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.

1. Seller

Name: Enes Demirağ (sole proprietor)
Address: Istanbul, Turkey
Tax office / number: Beykoz Tax Office — VKN 2790355185
Phone: +90 850 303 6447
Email: info@callsready.com

2. Buyer

The person or business named on the CallsReady account making the payment. The name, email and billing address on your account at the time of payment are the buyer's details for this agreement.

3. What is being sold

Prepaid credit ("balance") for the CallsReady voice agent service. Balance is not a currency, a deposit or a stored-value instrument. It can only be spent inside CallsReady on calls made through your agents, and it does not expire.

The service itself is described on the home page and governed by the Terms of Service.

4. Price and payment

You choose the top-up amount. The exact amount, currency and any applicable tax are shown before you confirm.
Payment is by credit or debit card, processed by iyzico. We never see or store your full card number.
Amounts are denominated in US dollars. If your card is charged in another currency, the converted amount is shown before you confirm and your bank may add its own conversion fee.
There is no subscription, no recurring charge and no minimum commitment. Optional auto top-up only charges when you have switched it on and your balance falls below the threshold you set.

5. Delivery

The balance is credited to your account immediately after the payment is approved, normally within seconds. There is no physical delivery and no shipping cost. Details are on the Delivery and Refund page.

6. Right of withdrawal

You may withdraw from a top-up within 14 days of the payment by emailing support@callsready.com. No reason is needed.

The refund covers the part of that payment still unspent in your balance at the time of the request. Calls already made are services that have been performed and consumed, so their cost is not returned — by topping up and placing calls you accept that the service begins immediately and consent to that performance starting before the withdrawal period ends.

Refunds go back to the card that was charged, within 14 days of us accepting the request. Your bank may take a few extra days to show it.

7. Invoices

An invoice (fatura) is issued for any payment on request. Email support@callsready.com with the payment date and amount, and it will be sent to your account email address.

8. Complaints and disputes

Write to support@callsready.com first; most things are resolved there. If you are a consumer and are not satisfied, you may apply to the District Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court in your own place of residence, within the monetary limits published each year by the Ministry of Trade.

9. Acceptance

By confirming a payment you confirm that you have read this agreement, the preliminary information it contains, and the Terms of Service, and that you accept them.