Distance Sales Agreement
Last updated 20 September 2026
This agreement covers every top-up you make to your CallsReady balance. It is concluded electronically when you confirm a payment, and it is governed by Turkish Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.
1. Seller
- Name
- Enes Demirağ (sole proprietor)
- Address
- Istanbul, Turkey
- Tax office / number
- Beykoz Tax Office — VKN 2790355185
- Phone
- +90 850 303 6447
- info@callsready.com
2. Buyer
The person or business named on the CallsReady account making the payment. The name, email and billing address on your account at the time of payment are the buyer's details for this agreement.
3. What is being sold
Prepaid credit ("balance") for the CallsReady voice agent service. Balance is not a currency, a deposit or a stored-value instrument. It can only be spent inside CallsReady on calls made through your agents, and it does not expire.
The service itself is described on the home page and governed by the Terms of Service.
4. Price and payment
- You choose the top-up amount. The exact amount, currency and any applicable tax are shown before you confirm.
- Payment is by credit or debit card, processed by iyzico. We never see or store your full card number.
- Amounts are denominated in US dollars. If your card is charged in another currency, the converted amount is shown before you confirm and your bank may add its own conversion fee.
- After a non-test call and its post-call work finish, CallsReady shows and deducts one US-dollar charge. It resolves the AI providers' cost for the whole call, applies one profit margin to that total, and charges at least $0.02 when the provider cost is greater than zero. A call whose provider cost is exactly zero remains free.
- Your own carrier bills any telephony minutes separately. CallsReady does not add a phone-line or carrier-minute charge.
- Prepaid has no required subscription. Optional auto top-up charges only when enabled and your balance falls below your threshold. Optional monthly plans use recurring iyzico Subscription payments at the price confirmed in Billing. Turkish cards pay a fixed TRY price and receive its payment-day USD value; foreign cards pay USD and receive that USD allowance. The first successful payment replaces remaining prepaid credit. Unused allowance expires each billing period, and top-ups are unavailable until a cancelled paid period ends.
5. Delivery
The balance is credited to your account immediately after the payment is approved, normally within seconds. There is no physical delivery and no shipping cost. Details are on the Delivery and Refund page.
6. Right of withdrawal
You may withdraw from a top-up within 14 days of the payment by emailing support@callsready.com. No reason is needed.
The refund covers the part of that payment still unspent in your balance at the time of the request. Calls already made are services that have been performed and consumed, so their cost is not returned — by topping up and placing calls you accept that the service begins immediately and consent to that performance starting before the withdrawal period ends.
Refunds go back to the card that was charged, within 14 days of us accepting the request. Your bank may take a few extra days to show it.
7. Invoices
An invoice (fatura) is issued for any payment on request. Email support@callsready.com with the payment date and amount, and it will be sent to your account email address.
8. Complaints and disputes
Write to support@callsready.com first; most things are resolved there. If you are a consumer and are not satisfied, you may apply to the District Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court in your own place of residence, within the monetary limits published each year by the Ministry of Trade.
9. Acceptance
By confirming a payment you confirm that you have read this agreement, the preliminary information it contains, and the Terms of Service, and that you accept them.