Privacy Policy
Last updated 6 September 2026
This explains what CallsReady collects, why, and what you can do about it. The data controller is Enes Demirağ (sole proprietor), Beykoz Tax Office, VKN 2790355185. Questions and requests: support@callsready.com.
What we collect
- Account data. Your email, display name, timezone, and billing details you enter for invoicing.
- Agent configuration. Everything you type into an agent: instructions, greetings, knowledge, tool settings.
- Call data. For every call: time, duration, caller number, the agent used, outcome, cost, and the transcript.
- Audio recordings. Only if you switch recording on for an agent. It is off by default.
- Payment data. Card payments are handled by iyzico. We store a payment reference and a card token, never the full card number or CVV.
- Product analytics. Basic usage events in the dashboard, so we can see what breaks.
Why we collect it
- To run the service you asked for: answering calls, showing you what happened on them.
- To meter usage and charge your balance correctly.
- To meet Turkish tax and accounting obligations.
- To detect abuse and fraud.
We do not sell your data. We do not use your call content or agent configuration to train AI models.
Who processes it with us
To make a call work, parts of the data reach these providers:
- OpenAI, Google (Gemini), OpenRouter, xAI — speech and language models that generate the agent's replies.
- LiveKit — realtime audio transport and telephony bridging.
- Google Firebase — sign-in and file storage for recordings.
- iyzico — card payments.
- Cloudflare — website and dashboard delivery.
- netcup (Germany) — the servers running the backend and database.
- PostHog — product analytics.
How long we keep it
Calls, transcripts and recordings are kept until you delete them. You can delete a single call or all of them from the dashboard at any time, and deleting a call deletes its transcript and recording with it. Deleting your account closes it and pauses your agents; we keep payment and invoice records for the period Turkish tax law requires.
Your rights
Under KVKK (Law No. 6698) and, where it applies, the GDPR, you can ask what we hold about you, correct it, delete it, or get a copy. The dashboard already lets you export your account data and delete your account yourself. For anything else, email support@callsready.com and we will answer within 30 days.
Callers on your line
When someone calls your number, you are the controller of that conversation and we process it for you. Telling callers that they are speaking to an AI and that the call may be recorded is your responsibility. See the Recording and Retention Notice.
Security
Traffic is encrypted in transit. Recordings sit in access-controlled storage and are served through short-lived signed links. Access to production is limited to the operator named above.
Changes
If this policy changes materially, we will say so on this page and email account holders. Continuing to use CallsReady after a change means you accept the updated policy.