Delivery and Refund
Last updated 6 September 2026
Delivery
CallsReady sells prepaid balance, which is digital and delivered instantly. Nothing is shipped, so there is no shipping address, no delivery time and no delivery cost.
- Your balance is credited as soon as the card payment is approved — normally within seconds.
- You can see the new balance and the transaction in your dashboard immediately.
- If a payment is approved but the balance does not appear within a few minutes, email support@callsready.com and it will be corrected by hand.
- New accounts receive a $5 starting balance from us. It is a gift, not a purchase, and is not refundable in cash.
Refund
You can request a refund of a top-up within 14 days of that payment, for any reason, by emailing support@callsready.com from your account email address. Include the payment date and amount.
- What is refunded: the part of that payment still sitting unspent in your balance.
- What is not refunded: balance already spent on calls. Those calls were delivered and consumed at the time they happened.
- How: back to the card that was charged. We cannot refund to a different card or a bank account.
- When: within 14 days of us accepting the request. Your bank may need a few days more to show it.
- After 14 days: top-ups are non-refundable, but unspent balance never expires and stays usable.
If a call went wrong
If you were charged for a call that failed on our side — the agent never connected, the audio was broken, or the call was metered incorrectly — that is not a refund question, it is a bug. Email support@callsready.com with the call and we will credit the amount back to your balance. Time limit: none.
Cancellation
There is no subscription to cancel. If you have auto top-up switched on, turning it off in the dashboard stops any future charge immediately. Deleting your account stops everything; any remaining balance is forfeited unless you request a refund first under the rules above.
Invoices
Need a fatura for a payment? Email support@callsready.com with the date and amount and it will be issued and sent to you.
Seller: Enes Demirağ, Beykoz Tax Office, VKN 2790355185, +90 850 303 6447. Full terms in the Distance Sales Agreement.