Delivery and Refund
Last updated 6 September 2026
Delivery
CallsReady sells prepaid balance, which is digital and delivered instantly. Nothing is shipped, so there is no shipping address, no delivery time and no delivery cost.
- Your balance is credited as soon as the card payment is approved — normally within seconds.
- You can see the new balance and the transaction in your dashboard immediately.
- If a payment is approved but the balance does not appear within a few minutes, email support@callsready.com and it will be corrected by hand.
- New accounts receive a $5 starting balance from us. It is a gift, not a purchase, and is not refundable in cash.
Refund
You can request a refund of a top-up within 14 days of that payment, for any reason, by emailing support@callsready.com from your account email address. Include the payment date and amount.
- What is refunded: the part of that payment still sitting unspent in your balance.
- What is not refunded: balance already spent on calls. Those calls were delivered and consumed at the time they happened.
- How: back to the card that was charged. We cannot refund to a different card or a bank account.
- When: within 14 days of us accepting the request. Your bank may need a few days more to show it.
- After 14 days: top-ups are non-refundable, but unspent balance never expires and stays usable.
If a call went wrong
If you were charged for a call that failed on our side — the agent never connected, the audio was broken, or the call was metered incorrectly — that is not a refund question, it is a bug. Email support@callsready.com with the call and we will credit the amount back to your balance. Time limit: none.
Cancellation
Prepaid needs no subscription. Turning off auto top-up stops future automatic top-ups. If you choose an optional monthly plan, cancelling it in Billing stops future recurring charges after provider confirmation. Its paid allowance remains until the original period ends, then resets to zero and prepaid top-ups become available. Account deletion requires confirmed cancellation of recurring payments. Any remaining balance is forfeited unless you request a refund first under the rules above.
Invoices
Need a fatura for a payment? Email support@callsready.com with the date and amount and it will be issued and sent to you.
Seller: Enes Demirağ, Beykoz Tax Office, VKN 2790355185, +90 850 303 6447. Full terms in the Distance Sales Agreement.